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Ohio AAAs Achieve Superior Satisfaction Rating

Tuesday, February 14, 2012

Area Agencies on Aging Achieve Superior Satisfaction Rating

Consumers gave Ohio’s 12 Area Agencies on Aging (AAAs) a better than 99 percent approval rating throughout 2011.  On January 30, 2012, the Ohio Department of Aging released data reporting results of its consumer satisfaction survey for all AAAs.  Consumers rated their satisfaction through participation in programs offered by AAAs at over 99 percent statewide.

“These survey results are a remarkable achievement,” said Rick Hindman, AAA8 Director. “It is tangible evidence of how much our consumers value the supports we provide and the manner in which our network of providers deliver services to them.”

Last year AAA8 enrolled more than 1,200 individuals in the PASSPORT program that affords the opportunity to receive quality care and support services in the comfort of their own homes. PASSPORT clients were supported with services delivered by nearly 80 regional providers and service dollars of over $11 million.

In all 88 Ohio counties, Area Agencies on Aging provide information and referral to local programs and pre-admission screening and assessment for people seeking long term care. They also provide care management for older adults receiving long-term care services, including the PASSPORT in-home care programs and the Assisted Living Waiver. The AAAs provide care transitions programs to keep people in their homes and communities rather than nursing facilities, and they offer elder rights, wellness, prevention and caregiver programs.

Staff certified in information and referral services are ready to answer questions, share information about options, and connect callers to the community resources and services that can best meet individual needs. To contact the Area Agency on Aging 8 call 1-800-331-2644 or go online at www.areaagency8.org. AAA8 serves seniors in Athens, Hocking, Meigs, Monroe, Morgan, Noble, Perry and Washington Counties.


Copyright © 2017 Area Agency on Aging District 8
A Program of Buckeye Hills-Hocking Valley Regional Development District